COVID 19

Following the Prime Ministers address today (22/02/21) it may be likely that Wye Leisure could be allowed to re-open as of Monday 12th April 2021.  Government are yet to give the details and will confirm closer to the date.

We will update members over the coming month as we hear more from government and prepare our re-opening.

Following tonight’s briefing by the Prime Minister (4th January 2021), we unfortunately must close our doors once again. This is something I think we have all been expecting and first and foremost we hope all our members are able keep safe.

As in the previous two lockdowns we will ensure all memberships are extended by the duration of the lockdown period. There is no need for any member to contact us, this will be done automatically. No further payments will be taken until we can re-open and any unused membership has been used. There is no need to cancel any direct debit instruction you have with us. 

Whilst we are closed if you need to contact us our telephone lines will be intermittently manned, however in the first instance please use the form on our website – Click Here

The moment we are told when we can re-open we will update members at that time.

Thanking everyone for their continued support in these challenging times.

If government advise the closure of the facility, Wye Leisure will automatically freeze memberships.  Lost membership would then be added back as government allow the facility to re-open.  Members making use of the facility after Lock-Down 1 (So members who asked to restart their membership after lock down 1 or took out new membership) will have membership/usage re-instated immediately as we are allowed to re-open, in the manner to which they were using the club, prior to being closed.  Members not wishing for this to happen must contact us, prior to our sector being allowed to re-open.  The easiest way to undertake this, is to complete our online form – Click Here

Members have the option to freeze their memberships whilst social distancing measures and/or government guidance dictates, during the Covid-19 pandemic.  This policy will be reviewed and removed as required by Wye Leisure.  If any member wishes to freeze their membership, they must contact us to undertake this as it can not be undertaken retrospectively.  If frozen, any membership remaining will be added back, once membership restarts. 

Any member who had a valid membership as of closing the club in Lock Down 1, may also have the option to utilize a Pay-as-You-Go option, in addition to the option to freeze membership.  If you would like further details on this option, please contact us on 01432 860860. 

Please note – Inline with our club rules, membership fees are not refundable.

Making use of Wye Leisure like other activities we are used to undertaking, is not as before lock-down.  Not in the short-term anyway. To implement social distancing measures, in the short-term we will be limiting the usage of club’s facilities.

1. If you have not already started usage of the club since we re-opened from Lock-Down 1, in the summer of 2020, members must first notify us of their intention by completing our Online Form – Click Here
2. Usage of the club will only be possible if a Pre-Booked Slot/Reservation has been made via the WyeFitness App.
3. Members will not be able to bring in guests at this time. We are not allowing spectators whilst social distancing recommended.
4. Children cannot reserve slots, however any adult booking the correct slot may bring in up to two child on the adult’s reservation, providing that the child resides at the same address or is in the guardianship of the attending adult member and then providing that the child held a valid membership as at the 18th of March 2020. A strict ratio of 1:2 (2 children to 1 fee paying adult) will be operation until further notice. Note: This ratio is inclusive of children and babies
   under the age of 5.
5. Club users with any symptom of Covid-19 (where information cannot be given as to any other health related reason for having such symptoms) must not attempt to make use of the facility and will be asked to leave.
6. Club users will be automatically scanned with thermal screening systems on entering the building. Access will be stopped to any club user if found to
   be 37.8°C or hotter.
7. In the short-term we will not be taking cash payments and ask all customers to settle bills with Credit, Debit/Credit Card or Contactless.
8. Club users must adhere to all processes introduced as part of our Covid-19 Safe risk assessments.
9. Club users are asked to come as prepared as they can. If using the gym please try to come ready, if using the pools, please come with your bathing suit
   on with normal clothes over, to reduce time spent in the changing rooms. If possible, we ask that club users shower at home, however the shower facilities
   will be open.
10. Lockers will remain in use, however we ask members to utilise the anti-viral sanitising spay and paper towelling to wipe down your locker and changing area once you are finished.
11. The use of your own Gym Towel will be prohibited. Instead Gym users must take a bottle of anti-viral sanitising spray and paper towelling with them (Keep the bottle whilst in the gym) to thoroughly wipe down each machine or piece of equipment after use.
12. Use of the Pool Lounger Screening and Pool Lounger Cleaning Discs must be used.
13. Pool Hall Users must follow the clear signage showing bather loads for the pools, spa pools and number of people allowed in them at any one time. Following the government guidance the saunas and steam rooms must remain closed.
14. Wye Leisure will not be loaning out any swimming aids or equipment at this time. Members must bring their own personal equipment.
15. Face coverings should be used as directed by the government.
16. Due to the move into Tier 3 as of the 31st December 2020 the Coffee Shop will be closed.  Please note that whilst our Coffee Shop remains closed, we will not be allowing customers to bring food and drink in from home, other than water or similar. 
17. Additionally to item 16 above and for the same reason, Exercise Classes in our Studios can not take place.

As of Thursday 24th September all customers will need to be using a face covering as stipulated on the government website.  We have checked this guidance with the environmental health officers at the Hereford Council and they confirm that:

Face coverings must be worn:

• On entering the club
• In the reception, lobby, changing rooms
• As you walk through all other communal  areas.

Face coverings  do not need to be worn if you are (excluding the beauty department, that has separate rules):

• Sitting down
• Lounging around the pool hall
• Walking from your lounger to the swimming pools, spa pools or Hydro Spa Pool
• Using the swimming pools or spa pools
• Using the Hot Beds
• Working out in the fitness suite
• Engaging in an exercise class

All customers will only be allowed access after washing their hands and being scanned via our thermal imaging camera.  We ask all members to make use of alcohol gel dispensers located around the facility on a regular basis. 

PLEASE NOTE THAT DUE TO THE MOVE INTO TIER 3 ON THE 31ST DECEMBER THE COFFEE SHOP IS CURRENTLY CLOSED and that we will not be allowing customers to bring food and drink in from home, other than water or similar. 

*** Previous Policy and what we shall revert to if moving back down the tiers system ***

We are now operating a Table Side Ordering Only service around the pool halls and in the coffee shop. 

To highlight to our staff you would like to place an order, simply flip over the reflector at your table and then the reflector on the way into the pool hall and we will come to you around the pool, to take your order.

Unfortunately, this is going to be an added task for the coffee shop team and may cause a slight delay in getting through orders.  We will do our absolute best to ensure we get to you as quickly as we can, but thank members for their patience in advance.

This same system may also be used for members wishing to order food to be eaten in the coffee shop.  Please just plan ahead and let us know.

Usage of Wye Leisure whilst socially distancing is via booking only.  Bookings can be made via our WyeFitness App or by calling the club on 01432 860860.  Bookings can be made 13 days in advance.  This booking system is being utilised to ensure good social distancing is maintained at all times.

On re-opening from Lock-Down 2.0 – If Herefords tier allows us to run exercise classes, we will automatically add the participants who were booked in, as we went into lock-down 2.  Any remaining places will be available to others as of Thursday, 26th December, via the App, in the normal manner.  If you do not have access to the App or would rather book via the telephone, please call us on 01432 860860.

Class Numbers:

As these regulations can be interpreted differently, we have checked this guidance with the environmental health officers at the Hereford Council and they confirm that the manner in which  are running our exercise classes and occupancy of the fitness suite is correct.  These regulations are different to other areas of the club and we must limit usage to allow 100sq ft of floor space per user.

You should not attempt to make use of the facility if:

• You have a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• You have a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• You have a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
• You are quarantining as advised by government officials

We would also like to add  the following reasons when not to attend the facility:

• Whilst you are experiencing other Flu-Like Symptoms
• If you feel Generally unwell

It is a requirement for us to display a QR code that any club user who is using the new NHS Track & Trace App may wish to scan.  These are now prominently displayed on the entrance into the club.  – Please note it is not an enforced requirement for users of Wye Leisure to use this QR code, as we have a full register of club users anyway.