Website copyright © Wye Leisure Limited 2020 • Website design the naked creative
The club is OPEN and following government guidance. Please see our updates regarding COVID 19 – Click Here to see how we are operating the facility
The club is OPEN and following government guidance. Please see our updates regarding COVID 19 – Click Here to see how we are operating the facility
As we move through the coming weeks and months, any updates will published on this page
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If you have any questions, please feel free to contact us – Click Here
Please note the ‘Covid 19: Keeping you safe’ video was produced prior to face masks being made compulsory.
At Wye Leisure we have taken the safety of our members and staff to the upmost levels and hopefully our club users can see our commitment to keeping the club Covid-Secure. Whilst government are removing the need for most of these measures, Wye Leisure is retaining some and the adoption of these measures by our members is appreciated.
Following a very welcome update by the Prime Minister on the 12th July, we are now able to lift more restrictions from the 19th of July. We have updated this webpage and you can navigate using the headers. The majority of our customers have been excellent in following the restrictions of usage imposed and we thank everyone for this.
With over 15 months of restrictions behind us, it’s likely that our habits have changed. As we now move forward and as restrictions are lifted we are being encouraged to think wisely about a complete return to “normal” and that an adjustment to live with Covid-19 is required. With this in mind we ask if everyone could be as considerate as possible when making use of the facility and we ask if you could digest this information before making use of the club after the 19th of July.
As far as we can, we are attempting to operate in a pre-covid manner but keeping some Covid secure measures in place. We will be monitoring the usage of the club and may amend Covid-19 policies if we feel the need to ensure the club is being used in the safest possible way.
If anyone has any questions, please do not hesitate to contact us – Click Here and we’ll do our best to answer them as quickly as possible.
We are really looking forward in getting the club back to some normality and would finally like to thank all of our members for their continued support and custom.
Yours sincerely,
The Williams Family
Although the requirement has been removed, we will be retaining the requirement for all club users to Wash Hands (or use alcohol gel) on entering the facility. We will also continue to scan club users and will be refusing admission to users with a body temperature above 37.8 degrees Celsius.
As you’ll be aware, the mandatory requirement to wear a face covering will be removed from the 19th July. Instead the government is promoting the sensible use of face coverings in busy settings or where you’ll be in close proximity to others. You will note as you read through this email, our staff will continue to make use of face coverings, if their role will mean that they will come closer than 2 meters to any colleague or customer. If you as a customer feel the need to continue wearing a face covering whilst navigating the facility, we would welcome your decision to do so, until such time government stop promoting their use. This being said, we will not be policing the use (except in beauty) and ask that customers respect each others decisions in their use.
Admission to Wye Leisure on and after the 19th of July will revert to pre-Covid times. There will not be a requirement to make any bookings and attendance may be made during your normal membership hours. There will no longer be timed slots, you will be able to choose how long you stay for.
Bookings will remain until the 19th and thereafter any bookings made will be deleted. As we delete sessions booked, our system may send out deletion emails. We will do our best to stop these from being sent and apologise in advance if you are bombarded with cancellation emails.
Any member who has been making use of the club since re-opening from Lock-Down 3 does not need to contact us unless on a pay-as-you-go system – see following:
The Pay-as-you-go system will remain in place until the 18th of August (Inclusive). On the 19th of August the pay-as-you-go system will be stopped and we will switch access for any remaining pay-as-you-go users back to the same membership type and payment cycle as you had back in February/March 2020 (as we went into lock down 1). Members on this pay-as-you-go system may wish to change back to membership before this date? If so, please let our staff know as soon as possible when you come in next or contact us by clicking here
One month on from the 19th of July any remaining frozen memberships will automatically revert to an active status. Any member who has chosen to keep their membership frozen and is still unable to make use of the facility due to being clinically extremely vulnerable, may apply to keep their membership frozen by completing this online form – click here. The need to keep memberships frozen will be taken on a case-by-case basis and should be backed up with a letter from your GP or similar document.
All policies/restrictions on guest admission, the ratio of children to adults, usage of the changing rooms and showers will cease as from the 19th of July. We would however ask that users continue to make use of the “purple spray” and wipe down areas/touch points as you finish.
Our team will start to increase the number of classes and number of attendees in a class, as of the 19th July. It is our intention to have a class timetable resembling our pre-Covid timetable, by the end of September. Bookings for classes will continue via the App or within the class.
During lock-downs we have unfortunately lost Aqua Aerobic Instructors. Due to this and as we recruit, we will be running minimal aqua aerobic classes over the next couple of months.
As of the 19th July, ordering for items from the Coffee Shop will revert to orders being placed at the till in the coffee shop (like in pre-covid times), just keeping a bit more distance from those around you.
As of the 19th July we will be reverting back to pre-Covid service times for drinks. Last orders for Drinks will be 9.00pm and not 8.00pm
It’s fantastic that we are now allowed to increase the number of people within the fitness suite. We would however ask that all users continue to take a bottle of “purple spray” and paper towel with them and clean down equipment once finished, however don’t get too excited with the trigger – Technogym are having massive issues with faulty equipment due to the amount of spray being applied and equipment breaking down.
Our staff will also continue to “fog” the complete fitness suite at regular intervals throughout the day and your understanding whilst this is completed is greatly appreciated.
Our pool lounger screens will remain for the time being but as we move forward, these will reduce in number. During the week commencing 19th July, we will monitor lounger availability and as required will be reduced to every other screen being retained. Unfortunately, these screens reduce the number of loungers we can accommodate, so as we move forward through the coming months it may be likely that we need to reduce the number of screens further.
We will continue to make use of the Green and Red Disc for pool loungers after the 19th of July. If club users could ensure they leave the loungers with the Red side showing to notify our staff that your lounger is finished with and needs spraying down.
As beauty is a close-contact service we will be continuing to operate in the same Covid-Secure manner, as we have been since coming out of lock-down 1. Our Beauty department will be the only area within the facility whereby we will require the mandatory use of face coverings (unless you are medically exempt). We shall also continue with Covid-19 screening 24hrs prior to any treatment.
There has been a pent-up demand for Beauty / Spa appointments due to the many lock-downs we have endured. Martha and team are working as hard as they can to clear the back-log of customers. Due to this we are limiting the number of Spa Days until the end of the year. If you a looking to make an appointment, please call 01432 860860 selecting option 2. You may be required to leave a message and we ask that you leave as much information in your message as possible. Our staff will attempt to call you as quickly as possible thereafter. Please note calling in the first instance is preferable due to the amount of enquiries we are getting via email.
Coffee Club is dearly missed by many users. It will be back but please bear with us over the coming month (or so) as we assess the re-introduction of this. Watch this space…
Our staff will continue to wear face coverings or screens if their job means it’s likely that they will be working/coming closer than 2 meters to another colleague or customer at any point. We will continue to keep the screens in place at the reception, the fitness suite and at the coffee shop.
Following a very welcome update by the Prime Minister on the 12th July, we are now able to lift more restrictions from the 19th of July. We have updated this webpage and you can navigate using the headers. The majority of our customers have been excellent in following the restrictions of usage imposed and we thank everyone for this.
With over 15 months of restrictions behind us, it’s likely that our habits have changed. As we now move forward and as restrictions are lifted we are being encouraged to think wisely about a complete return to “normal” and that an adjustment to live with Covid-19 is required. With this in mind we ask if everyone could be as considerate as possible when making use of the facility and we ask if you could digest this information before making use of the club after the 19th of July.
As far as we can, we are attempting to operate in a pre-covid manner but keeping some Covid secure measures in place. We will be monitoring the usage of the club and may amend Covid-19 policies if we feel the need to ensure the club is being used in the safest possible way.
If anyone has any questions, please do not hesitate to contact us – Click Here and we’ll do our best to answer them as quickly as possible.
We are really looking forward in getting the club back to some normality and would finally like to thank all of our members for their continued support and custom.
Yours sincerely,
The Williams Family
Although the requirement has been removed, we will be retaining the requirement for all club users to Wash Hands (or use alcohol gel) on entering the facility. We will also continue to scan club users and will be refusing admission to users with a body temperature above 37.8 degrees Celsius.
As you’ll be aware, the mandatory requirement to wear a face covering will be removed from the 19th July. Instead the government is promoting the sensible use of face coverings in busy settings or where you’ll be in close proximity to others. You will note as you read through this email, our staff will continue to make use of face coverings, if their role will mean that they will come closer than 2 meters to any colleague or customer. If you as a customer feel the need to continue wearing a face covering whilst navigating the facility, we would welcome your decision to do so, until such time government stop promoting their use. This being said, we will not be policing the use (except in beauty) and ask that customers respect each others decisions in their use.
Admission to Wye Leisure on and after the 19th of July will revert to pre-Covid times. There will not be a requirement to make any bookings and attendance may be made during your normal membership hours. There will no longer be timed slots, you will be able to choose how long you stay for.
Bookings will remain until the 19th and thereafter any bookings made will be deleted. As we delete sessions booked, our system may send out deletion emails. We will do our best to stop these from being sent and apologise in advance if you are bombarded with cancellation emails.
Any member who has been making use of the club since re-opening from Lock-Down 3 does not need to contact us unless on a pay-as-you-go system – see following:
The Pay-as-you-go system will remain in place until the 18th of August (Inclusive). On the 19th of August the pay-as-you-go system will be stopped and we will switch access for any remaining pay-as-you-go users back to the same membership type and payment cycle as you had back in February/March 2020 (as we went into lock down 1). Members on this pay-as-you-go system may wish to change back to membership before this date? If so, please let our staff know as soon as possible when you come in next or contact us by clicking here
One month on from the 19th of July any remaining frozen memberships will automatically revert to an active status. Any member who has chosen to keep their membership frozen and is still unable to make use of the facility due to being clinically extremely vulnerable, may apply to keep their membership frozen by completing this online form – click here. The need to keep memberships frozen will be taken on a case-by-case basis and should be backed up with a letter from your GP or similar document.
All policies/restrictions on guest admission, the ratio of children to adults, usage of the changing rooms and showers will cease as from the 19th of July. We would however ask that users continue to make use of the “purple spray” and wipe down areas/touch points as you finish.
Our team will start to increase the number of classes and number of attendees in a class, as of the 19th July. It is our intention to have a class timetable resembling our pre-Covid timetable, by the end of September. Bookings for classes will continue via the App or within the class.
During lock-downs we have unfortunately lost Aqua Aerobic Instructors. Due to this and as we recruit, we will be running minimal aqua aerobic classes over the next couple of months.
As of the 19th July, ordering for items from the Coffee Shop will revert to orders being placed at the till in the coffee shop (like in pre-covid times), just keeping a bit more distance from those around you.
As of the 19th July we will be reverting back to pre-Covid service times for drinks. Last orders for Drinks will be 9.00pm and not 8.00pm
It’s fantastic that we are now allowed to increase the number of people within the fitness suite. We would however ask that all users continue to take a bottle of “purple spray” and paper towel with them and clean down equipment once finished, however don’t get too excited with the trigger – Technogym are having massive issues with faulty equipment due to the amount of spray being applied and equipment breaking down.
Our staff will also continue to “fog” the complete fitness suite at regular intervals throughout the day and your understanding whilst this is completed is greatly appreciated.
Our pool lounger screens will remain for the time being but as we move forward, these will reduce in number. During the week commencing 19th July, we will monitor lounger availability and as required will be reduced to every other screen being retained. Unfortunately, these screens reduce the number of loungers we can accommodate, so as we move forward through the coming months it may be likely that we need to reduce the number of screens further.
We will continue to make use of the Green and Red Disc for pool loungers after the 19th of July. If club users could ensure they leave the loungers with the Red side showing to notify our staff that your lounger is finished with and needs spraying down.
As beauty is a close-contact service we will be continuing to operate in the same Covid-Secure manner, as we have been since coming out of lock-down 1. Our Beauty department will be the only area within the facility whereby we will require the mandatory use of face coverings (unless you are medically exempt). We shall also continue with Covid-19 screening 24hrs prior to any treatment.
There has been a pent-up demand for Beauty / Spa appointments due to the many lock-downs we have endured. Martha and team are working as hard as they can to clear the back-log of customers. Due to this we are limiting the number of Spa Days until the end of the year. If you a looking to make an appointment, please call 01432 860860 selecting option 2. You may be required to leave a message and we ask that you leave as much information in your message as possible. Our staff will attempt to call you as quickly as possible thereafter. Please note calling in the first instance is preferable due to the amount of enquiries we are getting via email.
Coffee Club is dearly missed by many users. It will be back but please bear with us over the coming month (or so) as we assess the re-introduction of this. Watch this space…
Our staff will continue to wear face coverings or screens if their job means it’s likely that they will be working/coming closer than 2 meters to another colleague or customer at any point. We will continue to keep the screens in place at the reception, the fitness suite and at the coffee shop.
Wye Leisure Limited, Fownhope, Hereford, HR1 4PE
01432 860860
info@wyeleisure.co.uk
Website copyright © Wye Leisure Limited 2020 • Website design the naked creative